Frequently asked questions

We offer three simple plans — Starter, Pro, and Enterprise.

All plans include core Aireal tools, with higher tiers adding advanced market intelligence, deeper automation, and team-level controls.

Pro and Enterprise are available monthly or annually with a discount.

If you're testing the waters or working solo, Starter is more than enough.

If you want automated market insights, deeper property analytics, and faster client decisions, go Pro.

For larger brokerages needing security, audit logs, and collaboration tooling — Enterprise is the right fit.

Still unsure? Book a 10-minute call and we’ll match you based on your workflow.

We don't offer insurance — but our tools drastically reduce listing risk by surfacing market shifts early, preventing overpriced inventory, and improving valuation quality.

If your company requires vendor security documentation, we’ll share everything your IT team needs.

Yes. One-time deep-dive market audits are available for Pro and Enterprise users.

They include a structured report of market opportunities, valuation gaps, and recommended actions.

You can cancel, upgrade, or downgrade anytime — no penalties.

If you booked an audit session, you can reschedule up to 24h before your call.

We accept all major credit cards, debit cards, and (for Enterprise accounts) invoicing via bank transfer.

Annual plans can also be paid via invoice upon request.

No.

Everything you see in the plan is exactly what you get.

The only extras are optional one-time audit services or add-ons you explicitly choose.

Anytime. Upgrades happen instantly; downgrades take effect at the next billing cycle.

Your data and settings stay intact no matter the tier.

Inside the app you’ll find fast chat support available 7 days a week.

Enterprise customers get priority support with guaranteed faster response times.

We genuinely care about feedback — good and bad.

If something feels off, slow, or confusing, tell us.

We respond to every message, and many new features come directly from user suggestions.

Every AI-generated result goes through multiple validation layers:

– data verification

– comparable cross-checking

– confidence scoring

– safety guardrails

And for Enterprise accounts, you can configure custom QA logic that matches your firm's valuation standards and rules.

Yes. Share Aireal and earn credits toward your subscription when someone signs up through your link.

Pro users earn higher referral rewards.

Yes — we feature stories from agencies and brokerages using Aireal for real market gains.

Everything is verifiable, and many users publicly share their feedback on X, Reddit, and Slack communities.

If you miss a scheduled audit or onboarding call, you can book a new slot at no extra charge.

We know real estate pros get pulled into showings — no guilt.

Addon modules (like deeper market scans or large portfolio indexing) can be unlocked anytime.

Just choose them from your dashboard or talk to our team.

Team pricing scales per seat.

You can invite or remove members anytime and the cost adjusts automatically.

For Enterprise, you can also assign roles, permissions, and billing managers.

We’ll retry your payment several times and notify you inside the app and via email.

Your account stays active during the grace period, so your workflow isn’t interrupted.

Yes — annual subscriptions include a built-in discount.

You can switch to annual billing at any time to save money.

Yes. If you're a new agent, small startup, or nonprofit, reach out — we offer discounted plans depending on your use case.